What Tenants Need to Know

The moratorium that prevented your landlord from evicting you for non-payment of rent over the past 15 months ended on August 6, 2021. If you receive a notice of non-payment of rent from your landlord, contact the West Hawai‘i Mediation Center immediately to schedule a mediation. If you do not schedule a mediation within 15 days from the notice to evict, your landlord can move forward with the eviction process.  Mediation is to your advantage; it can help prevent eviction.

Note: Eviction means not only possibly losing your present housing but can make it difficult to qualify for a rental in the future.

  • Mediation provides you with the opportunity to negotiate a payment plan with your landlord, or help you agree on applying for rental assistance together, or even help you negotiate new terms to your lease (if the landlord agrees), so you will not be evicted.
  • Mediation is not part of the legal system and there is no cost to participate. It is safe, private, and you make your own decisions.

What Can You Expect?

  •  We will work to set up a mediation as soon as possible.
  • You will work with a mediator who does not take sides or tell you what to do.
  •  If you reach an agreement with your landlord, the mediator will put the agreement in writing and then you and your landlord will not have to go to court.
  • If English is not your primary language, the mediation center will provide you with an interpreter.
  • Meetings are held remotely through Zoom. If you do not have online access, the mediation center will help you make arrangements.

To get started or to just ask questions, please call or email:

(808) 664-0991


Monday -Friday, 8:00 am – 4:00 pm



Understanding Act 57 Mediation – Tenants (Hawaii’i Island)

Where to Apply for Rental Assistance

Rental Assistance Information

Resource List – Landlord Tenant Eviction Mediation Program

Tenant Rights and Responsibilities as of 8.27.2021 

Rent and Utilities Assistance Information

What To Do If Evicted 2021.12.23