Basic Mediation Training
Mediation is a highly successful voluntary conflict resolution process where disputing parties are able to work through conflict via productive conversations with the help of trained, neutral, third-party co-mediators. Agreements are reached through effective communication, negotiation, and exploration of options. Mediation is confidential. The West Hawai’i Mediation Center mediates almost any kind of dispute. Both parties need to agree to participate.
Thank you so much for your interest in this training. Stay tuned for our next training in early 2026!
About Our Training
This training focuses on facilitative mediation. In facilitative mediation, the mediator’s role is to guide parties through tough conversations, helping them identify and explore solutions to what is not working between them. The training is appropriate for any individual who wishes to develop better personal or professional conflict resolution skills, as well as for those who plan to become trained volunteer mediators with WHMC.
This training is interactive. Participants are provided with numerous opportunities to practice facilitative mediation skills in small group role play situations with coaches who give instant feedback and direction.
Topics Covered in the Mediation Training Include:
- Understanding Conflict, Conflict Styles and the Cycle of Conflict
- The Facilitative Style of Mediation
- The Mediation Process: Stages of Mediation
- Preparing Clients and Developing Trust
- Active Listening Skills and Reframing Toxic Language
- Managing Threats to the Process and Power Imbalances
- Creating Options/Negotiating/Building Agreements
- Writing Agreements
- The Role of Culture in Mediation
- Emotional Intelligence as needed for Mediation
- The Ethics of Mediation
- Online Mediation – Basic Guidelines, Benefits and Challenges
- Mentor Coaching in Mediation Roleplay Sessions
Q&A with the Trainer, Kate Sims
Will there be breaks during the training?
Yes! There will be 5-minute breaks most hours, and a 30-minute break for lunch.
What is the format of the class?
My teaching philosophy is that we learn through doing; our sessions will be spent with you participating in activities, practices and reflections. I’ll send you some warm-ups to prepare at home so that once we’re together, we’ll move right into the skill building exercises. I want everyone to feel safe trying things out, making mistakes, asking questions, getting and giving feedback, gaining some mastery, sharing, and growing. We’ll have fun!
Do I need to attend all sessions?
Yes, to complete the 24-hour training, you will need to attend all sessions and complete tasks outside of class that will prepare you for the class activities.