At WHMC, we rely on the dedication and commitment of volunteer mediators to serve the West Hawai’i community. As a mediator, your role is to guide participants through the mediation process, helping them explore their own best solutions to conflicts. While the role is voluntary, it requires ongoing training, practice, and a strong commitment to maintaining the quality of service we provide.

We have high expectations of our mediators because their performance directly impacts the quality of our services and the positive outcomes we achieve for the community.

As a volunteer mediator, you will be expected to:

• Mediate 1 – 2 times per month (approximately 4-8 hours per month)
• Complete 8 hours of continuing education annually
• Foster strong co-mediator partnerships, ensuring open, honest communication and providing timely feedback
• Provide high-quality services to the community, reflecting our commitment to fairness and impartiality
• Remain impartial and non-judgmental throughout the process
• Be open to a variety of outcomes and solutions
• Be willing to receive and deliver constructive feedback to ensure ongoing growth and improvement

Desired Skills & Attributes 

To be an effective volunteer mediator, the following qualities are essential:

• Strong and effective listening skills
• Ability to ask exploratory and challenging questions
• Empathy and understanding towards all parties involved
• Patience to navigate sometimes complex or emotionally charged situations

If you are interested in making a meaningful impact and have the qualities to be an effective mediator, we would love to have you join our team.

To learn more about upcoming training opportunities for volunteer mediators, please visit our Training Information Page: https://whmediation.org/mediationtraining/